Smile Charitable Trust Blog

  • Ya Devi Sarve Bhuteshu Shakti rupen Sansthitha....

    Oct 4, 2014 by Bikash Mohanty

    Happy Dusserah Everyone!  Mother Durga came out on this day in view after summons from all the other Gods and Goddesses. It was their combined appeal to end the existence of Mahisasur (The Devil). Maa Durga was furnished with ten weapons in her ten hands. Each of them symbolises a particular purpose and assignment. So Goddess Durga became unconquerable with Sankha, Chakra, Gada, Padma, Dhal, Kharga, Teer, Kuthar, Barcha & Ghanta in her hands! Mother looked powerful yet kind in her Avatar. And children greatly feel assured, when the mother herself is so powerful and kind. Finally Devi Durga with all her power bestowed on her slayed Mahisasur and freed the world from the evil.

    Maa Durga taker her rightful place in our lives every year during this time (Sep-Oct) and together with her she brings along her family and friends: Karthikeya, Ganesh, Maa Laxmi and Maa Saraswati to accept our hospitality. It is a reflection of our strong root and striking Indian family system. Durga Maa symbolizes the power of the Supreme Being , the all pervading cosmic energy that maintains moral order supporting the divine law (dharma). Maa is also known as "Shakti". Worshipping Maa Shakti invokes divine forces of Strength, Morality, Power, Protection and divine grace.

    The celebration (rather an ritual) of Maa Durga, wife of Lord Shiva, daughter of Himalaya starts in the earnest on Mahasasthi day, when Maa arrives on the back of the King of animals, Lion, who epitomises external power and fairness. Mahasaptami, Mahaastami and Mahanavami go by with worshipper’s heart filled with joy and leave everybody in a festive mood.

    Last day of the puja, Vijaya Dasami, today – we pray to the mother Durga for her endless blessings and to end miseries of the mankind at large. As we embrace each other today on this auspicious day; lets hope for a peaceful and happy year ahead for everyone, everybody!

  • Bang Bang - Movie Review!

    Oct 4, 2014 by Bikash Mohanty

  • Somwar ko HUM mile; Mangalwar ko NAIN!

    Sep 28, 2014 by Bikash Mohanty

    Somwar ko hum mile; mangalwar ko nain! Somwar ko hum mile; mangalwar ko nain! Budh ko meri nind gayi; jhume raat ko chain! Are sukar shani kate muskil se aaj hai etwar! Saat dino me ho gaya jaise, sat janam ka pyar!!!

    We met on Monday; we had an eye contact on Tuesday! We met on Monday; we had an eye contact on Tuesday! I couldn’t sleep on Wednesday and lost my calmness on Thursday! Difficult it was to spend Friday and Saturday; Today is Sunday. And in these seven days; I experienced amount of love I needed, for next seven lives! I didn’t write this! I loved this song, when I was growing up, as a kid. Like any accurate dreamy Libran; I dreamt of myself acting, singing/dancing around the trees; in many of the popular Salman Khan songs or Amitabh Bachhan song; in my childhood! My sister says I was a born actor; I used to stand in front of the mirror & deliver dialogs, when I was little.  “Mother - Khana Lao…”; like Shatrughan Sinha delivering KHAMOOSSSHHHH!). Apparently her daughter does the same these days, just like her Mama (Maternal uncle!).

    Lyricist of the above song; wrote that everyday contributed something, for him to experience the amount of love needed, for next seven lives in just seven day! He is right. Everyday does contribute something for us to measure something sizably achieved in a week. Scales measure little more aggregated values; for example achievement in a week, achievement in a month, achievement in a year, quantity in KGs. We don’t really report smaller measurements: achievement in a day, achievement in a minute, achievement in a second or quantity in milligrams. It’s possible but they will be insignificantly small in value/quantity/count; hence meaningless and inappropriate.

    Why is that then we are so annoyed with Monday or shall we say scared of Monday? Our hairs stand up tall, with slightest of the thoughts about Monday! We literally hate Monday! My poor Monday!

    There is something wrong. If we try and analyse – we’ll notice that we overindulge between Friday and Sunday. We kill ourselves with enjoyment until the very last minute possible on a Sunday, even late evening. And as a result, we are JUST tired and feel recovering on a Monday morning. There is no fault of poor Monday on this. Why is it responsible for us being uncontrolled during the weekend? Not fair!

    Monday can be beautiful and enjoyable as well – if we space out our activities equally, for our own benefit. How about we distribute enjoyment and employment equally between seven days, where there will not be any scope for inequality. All days will be similar in terms of their look, feel, offerings and experiences! We shall and we can welcome everyday with same spirit, with just little work at our end. Shall we?

    When I got home this Friday evening; there was a song playing on the tele. I don’t think I have watched this movie but really appreciated the song so much that I kept playing it, all through the weekend. Not necessarily a good song, I may not like it another time – but for this weekend; it had the required frequency. Sunday evening can be the most insightful and peaceful time, from the whole week. I present you this song for your soothing Sunday evening. Have a flashy week ahead. Subh Ratri, Sabah al khair! Good Morning  Monday – Goodnight Sunday!

     

  • Slowing Dragon; Crouching Tiger!

    Sep 26, 2014 by Bikash Mohanty

    We are instructed from the very early age that if we want to succeed in life, we should implement prudence and consider the cost of our conduct before we make progress. If people really thought long and hard before they did anything, there would be no surprises, drama or adventure.

    Not just a person, a group but the bulk of the preceding generation perhaps thought in that line, preferred risk-averseness over risk-taking attitude. As a result; pace of India’s economy was as sluggish as the references made to us Indian... a country of snake charmers, street dogs, rubbish eating abandoned cows on the road and what not!

    Until recently; every ruling government found pleasing and pleading western leadership for various internal and external matters, as if our progress was very much dependent on the kindness of other wealthy and powerful nations.

    China on the other hand, has built everything based on  its own strengths, proving its efficiency and competitive power.

    Why is that then, the world leadership are found lobbying around India so much AND not so much with China? Shouldn’t they? Political leaders of many influential nations have either paid personal visit to newly appointed Prime Minister of India or have duly requested him to visit their country ASAP. What is that which India has, and China has not?

    Today, India is a young nation . We have 605 million people below the age of 25, while in the age group 10-19, poised for higher education, we have 225 million. This means that for the next 40 years we would have a youthful, dynamic and productive workforce when the rest of the world, including China, is aging. The International Labour Organisation (ILO) has predicted that by 2020, India will have 116 million workers in the work-starting age bracket of 20 to 24 years, as compared to China's 94 million. 

    It is further estimated that the average age in India by the year 2020 will be 29 years as against 40 years in the USA, 46 years in Europe and 47 years in Japan.  In fact, in 20 years the labour force in the industrialised world will decline by 4%, in China by 5%, while in India it will increase by 32%. And the IMF, in 2011, reported that India's demographic dividend has the potential to add 2 percentage points per annum to India's per capita GDP growth over the next two decades. 

    Most of the magical and rewarding experiences of us as a country will come as a direct result of ignoring cautiousness, and acting out of wild passion and reckless drive. We have nothing to loose. We need to stand up to our potential. Our potential lies in our self-belief, collective strength and wholesome merits.

    • The Mangalyaan mission costed India $73 million (~Rs.450 crores) which is even cheaper than the budget of film “Gravity” which was about $105 million.
    • Mangalyaan will observe the environment of Mars and look for various elements like methane (marsh gas), which is a possible indicator of life.
    • It will also look for Deuterium-Hydroden ratio and other neutral constants.
    • The orbiter weighs 1,350-kg, which is even less than the weight of an average sports utility vehicle.
    • The manufacturing of Mangalyaan took 15 months while NASA took five years to complete MAVEN.
    • Mangalyaan is the first spacecraft to be launched outside the Earth’s sphere of influence by ISRO in its entire history of 44 years.
    • ISRO will be the fourth space agency in the world after National Aeronautics and Space Administration (NASA) of the US, Russian Federal Space Agency (RFSA) and European Space Agency to have successfully undertaken a mission to Mars.

  • What goes in - Must come out!

    Sep 19, 2014 by Bikash Mohanty

    Environmental economists have a way of thinking about the world that extends the way most other economists think about the world. The total amount (weight) of what goes in must equal the total weight of what comes out. This is why it is called Materials Balance: in the long-run the environmental teeter-totter must balance. This is because, with the exception of nuclear reactions, matter is neither created nor destroyed. If it doesn’t come out in one form it must come out in some other form. Nothing is lost: production and consumption just change the form of things. Everything that is produced and consumed has it origins in the environment….is what they say!

    Production is simply about rearranging of stuff. Energy is what allows the rearrangement. Factories take inputs, rearranging them to produce an array of commodities. Some of these commodities are valued by consumers, or other producers, so can be sold for a positive price. Producing these “market” commodities is why the firm is in business. But other less desirable commodities are produced as well. T he total weight of the inputs used by the producer must equal the total weight of the market goods and other emissions generated by the production process.

    NOW; LET’S STOP FOR A MOMENT AND APPLY THIS TO OUR EATING & DIGESTION PROCESS.

    What we eat must burn out; by means of us doing work, hard work, exercise and whatever it may take for it to happen naturally. If we burn less than what we eat - those substance will continue to build up inside and make us FAT. If we burn more, then we become slimmer and if we burn the same as we eat, then we stay as we are. And none of those marketed deviant solutions can help us demolishing the build up inside, without damaging the working logic of our body parts.

    Imagine; what’ll be the position of those fancy formulas of weight reduction – if we all try to understand this SIMPLE fact!!! Shall we?

    Weekend is here. I hope it to be a wonderful one for all of us…! 

  • Good-Morning-Wali Sunday!

    Sep 14, 2014 by Bikash Mohanty

    We wake up every morning with the thought that something wonderful is about to happen! There's a tactful way to achieve what's necessary - and there's an aggressive course to a similar kind of achievement as well. Nothing/No-one has ever proved yet that we'll make less advancement if we are frank, self-confident and inflexible. It's entirely possible that we'll get ever further even being opposite. But what other side-effects it will produce for us is the question? We’ll have to push someone’s nose out the joint? Our action will incur resentments in someone’s mind? And it will come back to bite us at some point in the future? If we can be kind and sensitive, we'll save a lot of trouble in your moving life.

    The Gaza incident, Expansion model adopted in Far-East, Made-up LOC battle in Kashmir Valley, infused tension in middle-east, fooling African’s to steal what they own & our very own daily battle to ride the success by doing something “not-so-good” to the others – all have the same questions to argue against.   We take wrong decision and we spend good chunk of our life repairing for the damage we did, may be impact of it extends beyond our life time to next generation as well …why not think through and take the right decision always?

    How does it matter what others think or do? What right, need to be followed by us at least. Wish you a very happy Sunday; Have a lovely day!!!

  • Customer Service...changing culture!

    Sep 13, 2014 by Bikash Mohanty

    I have a letter that my debit card is ready and I am here to collect the same. I have a letter from your Branch. She asked me if I had any ID card. I passed on my driving license, the letter and she went away to look for my debit card. Someone tried to carry out a fraudulent act using my debit card and the bank sent my replacement card to a branch near my home. She took 10 mins and came back to say that “Sir, unfortunately I am not finding it – but let me see if I can ask my other colleague to help you, as I am busy” . Fine, I said. Another 10 mins wait and the other colleagues repeated the same act of searching for the post with my driving license and letter in my name from their branch. She again came back after 10 mins to say – “No sir, something horribly wrong as I am not finding the card, although letter went to you from our branch”. Fine I said – what next I asked. She said my manager is with a customer at the moment and when he finishes, let me ask him to help you. All right then, I smiled and told her. Manager came to see me after 15 minutes after finishing his work, he was already engaged with. And he took the same details away from me, my driving license and the bank letter. This time he asked me to follow him…I did. He just opened the same drawer which two of his customer service colleagues searched earlier to find my card. My card was right there, the third one from the top. The manager looked annoyed. He whispered in my ear “……girls…they want a man to do it for them all the time!” . Never mind, to me;  only concern was I had to spent 55 minutes (close to an hour), just to collect a card or letter, which was supposed to have been lying there/waiting for me to be picked up. CUSTOMER SERVICE; I’ll tell you….

    I’d consider this as one off incident and probably try to forget this but the reason I am writing about it; is because I want all of us to relate to this incident and I am sure we met with situations like this, quite frequently these days. Why? What’s happening?

    I have three types of customer service; to compare, which I have experienced in my life till date.

    In earlier part of my life where I grew up – I experienced a type customer service, when the service providers choose to close their eyes and drink milk like a cat, thinking no one is able to see them drinking milk. You go to a barber shop or restaurant or fish market or any other service provider – just wait for 5 mins sir, we’ll be there with you; IS WHAT THEY SAY. And those 5 minutes PROMISED WAIT; never ends in 5 minutes. It extended beyond 50 minutes. It is obvious to the service provider and customer that 5 minute wait is a white lie. A plumber says that he will come to our house in 5 minutes and the whole day we end up waiting for him, still he does not turn up. All you hear from the plumber is: I’ll be at your house in 5 minutes. Then why don’t they tell the truth. Often we hear from the support staffs in the Software offshore development/support centres: “we’ll get back to you sir, very soon”. “He/She is away from his desk sir, I am his colleague speaking – I shall tell him that you called”. “Ohh sorry, I went down for tea”. “Ohh sorry sir, I was hospitalized for two days”. Or EVEN; “I am very sorry sir, my neighbour met with an accident and passed away”. Lies, lies and more lies….until it is accepted AND is not caught.

    Then I experienced a type of customer service where customer is GOD. Issue of a customer is dealt with head on, until it is resolved. One customer and every customer is given upmost importance and business grows on the basis of customer care, word of mouth, based on own strength of the service provider, rather than on the ability of false image portrayed by social media or huge marketing disbursement. We do not hear excuses like “we are busy”; “we have too much customers today”, "I am having a bad day", " I went out last night & had way too much drinks" or “it depends”. Everything is clean and crystal clear to the customer and service provider.

    Then I came across another pattern of customer service; where cheating customer is the ethics they follow. Cheat, abuse and never greet the customer is value they carry. Short-termism is practiced over the long-term customer relationship. If you ask a question, the service provider asks you to look for another service provider. You have to pay premium money but you can’t ask question. By mistake if you asked FOR reason, the answer you get is “IT DEPENDS!”. Because the business model is based on short-termism; the businesses also tend to exist for short-term only. Businesses fail, banks make loss, corporations break down, people are made redundant and country goes into recession. And to support such trouble, the legal practices in the country are mushroomed all over, more like vegetable shops or new agencies. A normal high street is expected to have 50-60 legal, doing excellent business, around the clock, throughout the year.

    Yes – I know you’ll ask me – why I am telling you all these on a Saturday afternoon. Because? Because I want to make you smile. I want you to smile knowing there are only 2% of us, who are happy with the customer service we experience on a daily basis. And another 98% are yet to be made happier with better customer service, truthful dealings, honest answers, timely response and ethical behavioural patterns. As long as we can maintain these missing links – a whole 98% of the market is yet to be tapped, irrespective of the industry or profession we are in. Do we agree or what? Isn’t that something for us to feel happy about? We thought we never had a market for our interest or skills – but the fact remains we have a whole new market emerging in the backdrop….see see….there…there it is…got it? We have to make a selection, what we offer. To who we offer is not a question anymore. 98% remember?

    Never ever go out without wearing your SMILE today. It is precariously BRIGHT out today. PLEASE. Have a great Saturday afternoon and evening. CHELSEA is playing SWANSEA city today and Diego Costa is fit to play...I have to go!

  • Resistance to stress!

    Sep 7, 2014 by Bikash Mohanty

    The average person may experience 30-50 stress events a day, some small and some big, which then activates the body’s fight and flight response. This prepares the body to either fight or run away from the stressor. On occasion, we may experience a very big stressor that causes us to highly activate the stress response of the hypothalamus – pituitary – adrenal axis (HPA) so that we cannot fall asleep at night. Stress resistance is the body’s ability to handle everyday stresses, preferably through a healthy lifestyle. One can increase the resistance to stress by strengthening own physical health.

    • Exercise regularly. Physical activity plays a key role in reducing and preventing the effects of stress. Make time for at least 30 minutes of exercise, three times per week. Nothing beats aerobic exercise for releasing pent-up stress and tension.
    • Eat a healthy diet. Well-nourished bodies are better prepared to cope with stress, so be mindful of what you eat. Start your day right with breakfast, and keep your energy up and your mind clear with balanced, nutritious meals throughout the day.
    • Reduce caffeine and sugar. The temporary "highs" caffeine and sugar provide often end in with a crash in mood and energy. By reducing the amount of coffee, soft drinks, chocolate, and sugar snacks in your diet, you’ll feel more relaxed and you’ll sleep better.
    • Avoid alcohol, cigarettes, and drugs. Self-medicating with alcohol or drugs may provide an easy escape from stress, but the relief is only temporary. Don’t avoid or mask the issue at hand; deal with problems head on and with a clear mind.
    • Get enough sleep. Adequate sleep fuels your mind, as well as your body. Feeling tired will increase your stress because it may cause you to think irrationally.

  • Wishing you a very HAPPY ONAM!

    Sep 7, 2014 by Bikash Mohanty

    May this ONAM bring you the brightest and choicest happiness and love you have ever wished for…

    Wishing you a very HAPPY ONAM!

  • The battle of life!

    Sep 7, 2014 by Bikash Mohanty

    Sometimes, it is difficult to make out whether the pain of an injury is decreasing or we are simply getting used to it. As with physical strain, so with emotional anxiety. Over time we develop forbearance. We find that we can take more of that; which was imaginable for us to bear, once upon in our lifetime.

    So it is about getting used to a type of situation; which some of us analyse little differently as:

    • Cycle of good times/bad times
    • Astrological influence
    • And many other possibilities.

    Good. Different perspective I guess. But is it really possible to avoid injury? Tough ask. Only way it is possible, is when we stay indoor and do not get out of home at all. Someone wise told me once; life is full of battles…difficult battles. But we do not have to fight all battles through out our life; neither have we to be scared of them at all. We prioritise and choose the battles we want to fight, in our own terms and in our own accord. When we do; we have chance of winning through a great experience…